At Introstem Spa, clients can enjoy non-invasive and non-aggressive skin care treatments using organic products. Located at 2525 El Camino Real in Carlsbad, CA, the business is open from 9:00 AM to 5:00 PM every day of the week. The spa offers a variety of payment methods, including Visa, MasterCard, American Express, Discover, debit cards, and cash. There is free parking available on site, and the spa is located inside The Shoppes at Carlsbad, on the second floor across from Macy’s Women. The spa is kid-friendly and offers appointments as well as walk-ins. It is also able to accommodate clients speaking English, Spanish, Russian, Arabic, Farsi, and other languages.
Pros and Cons
- Non-invasive and non-aggressive skin care treatments
- Use of organic products
- Convenient location inside a shopping mall
- Accepts a variety of payment methods
- Free parking available
- Accommodates clients speaking multiple languages
- Hard sell for additional treatments after facial
- Difficulty getting in touch with the spa to book appointments or get information
- Closed or locked gates at mall entrance
Questions and Answers:
Q: Is Introstem Spa open on weekends? A: Yes, Introstem Spa is open every day of the week, including weekends, from 9:00 AM to 5:00 PM.
Q: Can I pay with a credit card at Introstem Spa? A: Yes, Introstem Spa accepts a variety of payment methods, including Visa, MasterCard, American Express, Discover, and debit cards.
Q: Is Introstem Spa located inside a shopping mall? A: Yes, Introstem Spa is located inside The Shoppes at Carlsbad, on the second floor across from Macy’s Women.
Q: Can I make an appointment at Introstem Spa? A: Yes, Introstem Spa offers appointments in addition to accepting walk-ins.
One customer who visited Introstem Spa said they saw an advertisement on Facebook for an introductory facial and decided to make an appointment. Upon arrival, they were greeted and asked to fill out a form. The shop was clean and inviting, and the esthetician, Sue, wore gloves and a face mask throughout the treatment. The customer said all of the products used during the treatment smelled and felt luxurious, but they were disappointed with the hard sell for skin tightening laser treatment after their facial. Another customer said they had difficulty getting in touch with the spa by phone or on the website to book a return treatment, and that when they called the phone number, it redirected to an Australian number and the voicemail was not set up. They also said they had visited the mall twice to find the spa and that the gates to the mall entrance were locked and closed. The customer said they were frustrated and had to file complaints with the BBB and credit company Cherry to stop paying for services they had not received.