Brookstone Estates of Mattoon North is a distinguished assisted living facility located at 1920 Brookstone Ln, Mattoon, IL 61938. This establishment provides an excellent option for the care and well-being of seniors, offering a welcoming environment and highly skilled staff. The experience at Brookstone Estates is characterized by personalized attention and a commitment to providing quality life for its residents.
Services Offered
| Service | Description |
|---|---|
| Assisted Living | Personalized care plans tailored to individual needs. |
| 24/7 Support | Round-the-clock assistance with daily activities. |
| Meal Services | Nutritious and delicious meals prepared on-site. |
| Recreational Activities | Various activities to promote physical and mental well-being. |
| Housekeeping | Regular cleaning and maintenance of living spaces. |
Location and Contact Information
Address: 1920 Brookstone Ln, Mattoon, IL 61938
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Email: (Insert Email Address)
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Operating Hours
Brookstone Estates of Mattoon North is open 24/7 for residents, with visiting hours from 9 AM to 7 PM daily.
Reviews
Positive Reviews
Review 1: “We had a wonderful viewing and all of our questions were answered. We feel very confident that this would be great for our family member. Cerise Satterfield made us feel like we were in good hands. Thank you, Cerise.”
Review 2: “The staff are very helpful. Cerise gave us a tour and was able to answer all of our questions. Excellent customer service and very knowledgeable of the community.”
Review 3: “This is a wonderful place. My mother loves her apartment, and has made many new friends. The staff are always welcoming and considerate.”
Neutral Reviews
Review 4: “It seems expensive for what you actually get. Not a lot of staff and the food provided is pretty dreadful, very institutional like at a prison or homeless shelter.”
Review 5: “For anyone putting their loved ones in this place be mindful of the help. My grandmother was living here and had a substantial amount of money stolen from her room out of her safe. Apparently hiring individuals with criminal backgrounds such as theft is ok to do. Also when returning to get final belongings and mail the attendant at the desk aggressively told my family they were no longer welcomed at the premises due to the situation that occurred. Not professional!”
Questions and Answers
Q: What are the visiting hours at Brookstone Estates of Mattoon North?
A: Visiting hours are from 9 AM to 7 PM daily.
Q: What kind of meals are provided?
A: Nutritious and delicious meals are prepared on-site to meet the dietary needs of the residents.
Q: Is there 24/7 support available?
A: Yes, Brookstone Estates of Mattoon North offers round-the-clock assistance with daily activities.
Q: Are recreational activities offered?
A: Yes, various activities are available to promote physical and mental well-being.
Q: What housekeeping services are provided?
A: Regular cleaning and maintenance of living spaces are included.