Car dealer in Austin, MN — Usem Inc. at 703 17th Ave NW

Overview of Usem Inc. and who it suits

Usem Inc. is a car dealer located at 703 17th Ave NW in Austin, MN, USA. As a local dealership, it serves drivers looking for vehicle purchases, parts, and maintenance support in the Austin area. The establishment presents itself as a full-service dealer with sales, a service department, and parts counter—making it a practical option for those searching for a nearby automotive partner.

For customers seeking a neighborhood alternative to larger chains, Usem Inc. may be attractive. It is worth considering for shoppers who prefer a smaller, personable dealership and for those who value staff members with long local experience. At the same time, prospective buyers and service customers should weigh reported concerns about follow-up practices and occasional customer-service friction when deciding whether to book a car dealer appointment in Austin, MN or to shop for cars in Austin, MN.

What Usem Inc. offers

Usem Inc. focuses on vehicle sales and aftersales support typical of a car dealer. Services include vehicle purchasing options, parts supply through a parts counter, and a service department for maintenance and recall work. The dealership appears to work with a variety of makes and models, and reviews reference dealership staff negotiating prices that might differ from those at larger regional dealers.

Customers interested in transactional steps can look into options to book service at a car dealer in Austin, MN, compare prices for used cars in Austin, MN, and inquire about financing or trade-in possibilities. For those seeking fast answers on parts or recalls, contacting the parts service or service desk directly is recommended because hours are not publicly listed online.

Sales, parts and service details

The parts counter and service bay are central to the dealership’s aftersales offering. Several reviews mention interactions at parts service windows and with the service desk, indicating active parts inventory and routine maintenance operations. While many customers praise efficient repairs and an ability to secure specific vehicles or deals, others report inconsistent customer-care experience in parts and service.

Vehicle sales: in-person showroom interactions; some customers report competitive pricing that larger dealers might not match.
Service and recalls: routine maintenance and recall work are handled on-site, though response and willingness to address issues have mixed reviews.
Parts counter: available for replacements and accessories; service-window staff has received both praise and criticism for attitude and helpfulness.

Those planning to book car service in Austin, MN or to look for specific parts should prepare for variable wait times and ask in advance about loaner vehicle availability, as loaner cars appear limited.

Customer experience: what reviewers report

Feedback from real customers paints a mixed but informative picture of Usem Inc.’s atmosphere and performance. Positive comments highlight friendly and professional staff, a willingness to go the extra mile, and long-tenured employees who know the local market. One reviewer specifically recommends asking for Willie, noting over 30 years of experience and a personable approach. Several reviews praise the dealership for being able to obtain vehicles or offers that larger dealers would not consider, suggesting flexibility on pricing for motivated buyers.

On the other hand, multiple reviews describe troubling aspects in customer service and follow-up. Some customers felt pressured by persistent contact attempts after declining offers, and one review indicates that contact information was changed to stop follow-ups. A few reviewers reported confrontational interactions with particular employees (a person named Mark is mentioned) and feeling dismissed when raising legitimate vehicle concerns, such as early mechanical failures. Parts-service interactions are described as inconsistent, ranging from helpful to grumpy depending on the staff member and time of day. There are also reports that loaner cars are scarce and that customers were encouraged to rent while their vehicle was serviced.

Overall, the dealership earns praise for efficient repairs and a warm atmosphere from many patrons, while several others advise caution due to isolated but significant customer-service issues.

Useful tips before visiting Usem Inc.

Prospective customers should consider these practical recommendations when planning a visit:

Call ahead to confirm current opening hours and to book a car service appointment in Austin, MN, since business hours are not listed publicly.
If purchasing, ask about warranties and post-sale support, and clarify the dealership’s policy on early mechanical issues to avoid surprises similar to those mentioned in reviews.
Request a specific contact if a preferred employee is recommended; several reviewers mention positive experiences when asking for long-standing staff members such as Willie.
Plan for limited loaner cars; arrange alternative transportation or ask whether temporary rentals are offered rather than relying on a loaner vehicle.
Bring trade-in paperwork and financing pre-approvals if applicable; customers have found the dealership willing to negotiate on price in ways that bigger dealers sometimes will not.
Document communications and keep records of follow-up contacts to manage any persistent sales outreach after declining an offer.

Reviews and ratings

Positive: Friendly and efficient service from front to back, with staff willing to go the extra mile and a warm, personable atmosphere.
Positive: Ability to obtain vehicles and deals that larger dealers will not touch, providing value-driven options for local buyers.
Positive: Long-tenured employees like Willie provide professional, knowledgeable service and a reassuring local presence.
Neutral with downside: Some customers experience persistent follow-up and feel pressured after rejecting offers; improvements needed in follow-up practices.
Neutral with downside: Inconsistent customer service at parts and service counters, including reports of curt attitude from specific staff and limited loaner car availability.

Frequently asked questions and how to choose a car dealer in Austin, MN

Customers weighing options will often search for practical comparisons and booking information. Common queries include whether to choose a local independent versus a large chain, what to expect for repair turnaround, and how to find good value in the area. For example, searches might read car dealer in Austin, MN, best car dealership in Austin, MN, or Chevrolet dealer in Austin, MN. Usem Inc. is a local option worth considering for those who want a neighborhood dealer with experienced staff.

When estimating cost and timing, shoppers often look for prices for used cars in Austin, MN and service costs in Austin, MN with good value for money. Typical service durations vary by job; simple recalls or minor maintenance can be quick, but customers should ask for a time estimate when they book car service in Austin, MN. For buying, searches such as buy used cars in Austin, MN and deals on cars in Austin, MN reflect common intent—Usem Inc. may offer competitive pricing that differs from larger outlets.

Those looking for family-friendly options or convenient locations might query car dealer for families in Austin, MN or car dealership near downtown Austin. For specific learning and preparation, shoppers search for auto financing options in Austin, MN and vehicle trade-in in Austin, MN. Given reports about loaner vehicle scarcity, customers concerned about temporary transportation should include car repair with loaner car in Austin, MN among their questions before committing to a service appointment.

In short, Usem Inc. can answer many local drivers’ needs: for those focused on personalized attention and the potential for unique deals, it is a worthwhile local choice. For customers particularly sensitive to follow-up practices or who require abundant loaner vehicles, comparing alternatives and asking direct questions when making an appointment is advised.