Master Auto Repair LLC is a local golf cart dealer and repair shop located at 131 E Main St, Omro, WI 54963, USA. The business serves buyers looking to purchase new or used golf carts, owners needing repairs or parts, and campers or families who rely on personal carts for daily use. It is a practical option for anyone searching for a golf cart dealer in Omro, options for golf cart service near downtown Omro, or a place to buy a cart with delivery and post-sale support. The shop also handles related vehicle work and certain device installations, making it a useful stop for mixed needs—those who want to buy a cart or need quick diagnostics will find it relevant, though customers seeking fast, guaranteed timelines should review recent service experiences before committing.
What Master Auto Repair LLC Offers
Master Auto Repair LLC focuses on sales of new and used golf carts, on-site and delivery services, and repair and maintenance for electric and gas carts. Core offerings include diagnostics, motor and charger repairs or replacements, wiring and harness work, battery and charging system checks, and parts sourcing. The shop also performs related vehicle services such as diagnostics for cars and installations that require calibration, including breathalyzer or ignition interlock devices mentioned by previous customers. Customers can expect options to buy a golf cart in Omro with delivery, request prices for golf cart repair in Omro, and inquire about deals on golf carts in Omro. For those who need to book golf cart service in Omro, it is advisable to contact the shop ahead of time to confirm availability and scheduling.
Services and Response Times
Master Auto Repair LLC provides a range of hands-on services for golf carts and light vehicles. The pace and responsiveness vary depending on workload and parts availability, so potential customers should weigh urgency against convenience.
- Golf cart sales: used and refurbished units, photo confirmation prior to sale, and local delivery options.
- Diagnostics: code reading and troubleshooting for carts and passenger vehicles to identify electrical or motor issues.
- Repairs: motor replacements, wire harness repairs, charger repairs or replacements, battery maintenance, and mechanical fixes under limited warranty conditions.
- Installations and calibrations: ignition interlock and breathalyzer device installations with follow-up calibration appointments as required.
- Pickup and drop-off: on-site pickup from campgrounds or customer locations for repair, subject to scheduling.
Response times reported by customers range widely: several accounts describe same-day pickups and repairs completed within hours, while other customers experienced extended waits, delayed parts, or multi-week turnarounds. Customers looking for prompt service should ask about current lead times and whether a reservation is needed to avoid long waits.
Customer Experience
Customer feedback paints a mixed but informative picture. Multiple customers highlight the shop’s strong diagnostic ability and moments of dependable, friendly service: mechanics have reset codes without charge, identified and fixed cart motor failures under a stated six-month warranty, and completed quick repairs that allowed customers to return to their plans the same day. Several buyers praised the honesty and hands-on approach of staff who provided clear advice on whether an issue required immediate repair and offered practical cost estimates before proceeding.
On the other hand, a number of reviews point to inconsistent communication and management problems. Complaints include long waits for appointments, extended repair timelines that stretched into weeks or months, phone interactions described as brusque, and instances where promised follow-up or delivery did not occur. A few customers reported significant service failures such as missing parts upon return, incorrect parts being installed without prior approval, or perceived overcharging for work that did not resolve the problem. Those past experiences suggest the shop can be excellent for straightforward, warranty-covered fixes or quick diagnostics, but prospective customers should get clear written expectations for longer or more complex jobs.
Useful Tips Before You Go
To get the best outcome when dealing with Master Auto Repair LLC, consider the following practical tips: call ahead and ask whether an appointment is required or if walk-ins are accepted, and confirm current wait times. For purchases, request photos and a detailed description before completing a remote sale and ask about delivery timelines and what inspection is included at handover. When dropping off a golf cart or vehicle, bring any warranty paperwork and a clear statement of desired repairs; ask for an estimated completion date and preferred contact method for updates. For device installations that need calibration, confirm scheduling for required follow-up appointments and whether they will be reminded by the shop. If the repair is time-sensitive, plan for contingency options in case parts or staffing issues cause delays.
Reviews and Ratings
- Positive: Fast diagnostic service and honest guidance; several customers reported free code resets and clear advice that avoided unnecessary repairs.
- Positive: Warranty support for major failures; one report described a motor replacement under a six-month warranty with no charge and same-day pickup and delivery.
- Positive: Smooth purchase and delivery experience for some buyers who received accurate photos, same-day delivery, and carts in expected condition.
- Neutral/Negative: Good technical skill but intermittent customer service issues; some customers praised the mechanics while noting front-desk communication could be brusque.
- Neutral/Negative: Long waits and scheduling problems for complex repairs; a number of customers experienced multi-week or multi-month delays and broken promises on completion dates.
Frequently Asked Questions and How to Choose a Golf Cart Dealer in Omro
What should a buyer expect when searching for a golf cart dealer in Omro? A local dealer should offer clear photos and a description of the cart, transparent pricing, and options for delivery. When looking for the best golf cart dealer in Omro, compare warranty terms, delivery policies, and whether a test drive or inspection is available prior to purchase.
How long do typical golf cart repairs take? Repair times depend on parts availability and shop workload. Reports range from a couple of hours for diagnostic resets to several days for motor or charger replacements; however, some customers have experienced extended waits, so asking about current lead times for golf cart repair in Omro is recommended. For urgent needs, call ahead to try to book same-day service or confirm pickup availability.
Are prices for golf cart repair in Omro reasonable? Prices vary by the scope of work. Prospective customers aware of fair market rates who need prices for specific services should request a written estimate. For those looking to buy a golf cart in Omro, comparing listings and asking about included accessories such as chargers and batteries helps determine value for money.
Does Master Auto Repair LLC handle installations like ignition interlock or breathalyzer device installation in Omro? Yes, the shop has performed breathalyzer and ignition interlock installations and schedules required calibrations. Because these installations can require follow-up calibration appointments, customers should confirm scheduling policies and expected timelines to avoid long waits.
Should families or campers choose this shop? For families and campers needing on-site pickup from local campgrounds or quick diagnostics, the shop has a record of helpful service and deliveries. For longer, complex repairs or when dependable completion timelines are essential, someone searching for golf cart service for families in Omro might want to get a firm completion date in writing or consider backup repair options nearby.
How to book golf cart service in Omro and what to ask? When calling to book golf cart service in Omro, ask about current appointment availability, parts lead times, warranty coverage, and whether pickup and delivery are offered. If the job is a purchase, confirm whether there’s an inspection period and request confirmation in writing of what the shop will do before and after delivery.