Property management company in Feasterville-Trevose: Old Towne Real Estate

Overview of Old Towne Real Estate

Old Towne Real Estate is a property management company located at 183 Bustleton Pike, Feasterville-Trevose, PA 19053, United States. The office serves both landlords and tenants in the area, handling rental management, tenant placement and property sales. This property management company in Feasterville-Trevose positions itself as a full-service local option for owners who need ongoing management of rental units and for renters seeking available homes in the region. Prospective clients should consider whether a locally focused team, familiar with the neighborhood market, fits their needs.

What Old Towne Real Estate offers

Old Towne Real Estate provides a mix of services commonly sought by property owners and tenants. Based on client reports, the company is involved in tenant placement and lease facilitation, coordinating showings, managing lease transitions, and assisting with sales of residential properties. Several reviews note the team’s involvement in re-renting units quickly to avoid vacancy loss, and others describe assistance in negotiating early lease exits. The office also handles maintenance requests and coordinates repairs, according to tenants who reported prompt responses.

Owners and renters who wish to book property management services in Feasterville-Trevose or to inquire about prices for property management in Feasterville-Trevose will find that Old Towne Real Estate has experience with both long-term management and transactional sales. The office hours are not widely listed, so contacting the office directly at their listed address is advised when seeking to book property management company in Feasterville-Trevose or to request estimates and availability.

Services and response times

Typical services described by clients include:

Tenant placement and showing coordination — several reviews mention agents bringing potential renters to view units and expediting re-renting to reduce vacancy.
Lease management and assistance with lease terminations — one tenant described support to get out of a lease early and to minimize financial loss.
Rent collection and enforcement — interactions around timely rent payments are reported, including firm follow-up when payments are late.
Maintenance coordination — multiple tenants reported prompt attention to repair requests while under tenancy.
Property sales — a few clients used Old Towne Real Estate for sales and reported quick transactions and useful guidance.

Response times appear mixed in the reviews: some clients praised quick action on repairs and on re-renting, while others described unresponsiveness or difficulty getting clear answers from staff. For specific turnaround expectations, it is advisable to ask directly about average response times for maintenance requests and tenant communications when engaging their services.

Tenant relations and lease handling

Old Towne Real Estate’s approach to tenant relations varies depending on the staff member involved. Several reviews highlight a particular property manager, Suzanne, as highly professional, communicative and effective at helping tenants through lease transitions and security deposit issues. Other comments indicate a firm, even confrontational, stance from another principal in the office, particularly around late rent and move-out condition disputes. Prospective renters and owners should be aware of this variation and request a specific point of contact to set expectations.

Customer experience: what people say

Customer feedback shows a wide range of experiences. Positive reports consistently praise Suzanne and parts of the office staff for being helpful, communicative and effective. Multiple tenants said that Suzanne went above and beyond to re-rent units quickly, to coordinate showings, and to help secure the return of security deposits where possible. Owners who used the company for long-term management indicated satisfaction with ongoing property oversight and responsiveness to issues.

On the other hand, several reviews express serious concerns. Recurring complaints include allegations of withholding security deposits, charging for damages that tenants insist pre-existed move-in, and rude or unprofessional behavior from some staff members. A number of tenants described difficulty getting straightforward answers, delayed responses to communications, and strong enforcement actions regarding rent timing. Some reviewers accused a particular individual of dishonest practices; other reviews, however, note successful sales and professional service in different interactions. The picture that emerges is one of mixed performance: strong service from some team members combined with troubling reports from others.

Practical tips for owners and tenants

Before engaging Old Towne Real Estate, whether as an owner seeking management or a tenant signing a lease, consider the following practical recommendations:

Document property condition carefully. Take dated photos or videos at move-in and move-out to avoid disputes over pre-existing damage.
Request a specific point of contact. Several reviews show that service quality depends heavily on which staff member handles the case; naming a preferred manager can help with consistency.
Ask about maintenance response times and repair authorization limits so owners know when repairs will be scheduled and tenants know what to expect.
Confirm communication channels and typical office hours. Hours are not widely published, so verify phone and email procedures during onboarding.
For owners, clarify fees and possible charges for tenant turnover, lawn or yard maintenance, and cleaning to avoid unexpected deductions.
If a tenant needs to exit a lease early, discuss options for re-renting and how the company handles showing and leasing to reduce costs, as some reviews describe successful early releases when the office actively marketed the unit.

Summary of opinions

Very positive: The property management team, and particularly Suzanne, helped re-rent units quickly and maintained steady communication throughout tenant transitions.
Very positive: Owners with long-term arrangements reported reliable management and timely handling of repairs and tenant issues over many years.
Very positive: Sales clients experienced efficient transactions with quick sales and straightforward paperwork when using the office for property sales.
Neutral with criticism: Several tenants reported that staff could be abrupt and busy; despite that, the result was often a warm and helpful interaction once communication was established.
Neutral with criticism: Multiple reviews raised serious concerns about deductions from security deposits and disputed charges after move-out, advising future tenants to document conditions thoroughly.

Frequently asked questions and how to choose a property management company in Feasterville-Trevose

What services does a property management company in Feasterville-Trevose usually provide? Owners can expect services such as tenant placement, rent collection, maintenance coordination and lease administration. For those searching for the best property management in Feasterville-Trevose, it is important to compare responsiveness, fees and references.

How much does management cost and are there deals for new clients? Prices vary; those looking for prices for property management in Feasterville-Trevose should request a written fee schedule. Asking for sample owner statements helps compare real value.

Can a tenant ask for help getting a security deposit back? Several past tenants reported that working with a helpful manager made a difference; search queries like how to get security deposit back in Feasterville-Trevose reflect a common concern. Tenants should keep dated photos and receipts to support their case.

Is it easy to get repairs done? For potential clients searching for tenant placement services in Feasterville-Trevose or rental property management in Feasterville-Trevose PA with good value for money, ask about typical maintenance response times and emergency repair protocols before signing a contract.

Should landlords be present during showings or rely on the manager? Many owners search for property management for landlords in Feasterville-Trevose. Owners who prefer hands-off management can rely on the manager to show units, but should confirm commission terms and how quickly the manager will act to re-rent a vacant unit.

Where to find local options? People often look for property management near 183 Bustleton Pike or affordable property management in Feasterville-Trevose. Visiting the office at the listed address or asking for local references will help validate the fit for a particular property type.

Who benefits most from this company? Owners with multiple small rentals or sellers needing local market experience may find value here; tenants seeking prompt repairs and active re-renting support could also benefit. Those researching best property manager in Feasterville-Trevose or property management company in Feasterville-Trevose should weigh both positive reports of dedicated service and the criticisms about deposit disputes and communication style before deciding.