Speedex Courier has faced numerous complaints about delivery issues, unresponsive customer support, and unprofessional behavior. While a few customers reported positive experiences, the overwhelming majority have raised concerns about lost or stolen packages and a lack of accountability.
Rating: 1.1 (61 Reviews)
Category: Couriers & Delivery Services
Address: 3768 Peralta Blvd, Fremont, CA 94536
Phone: (510) 320-5060
Website: speedex-courier.com
Positive Experience
- “Quick and Reliable Delivery”
“I had a small delivery and didn’t want to wait for FedEx. Speedex was quick and efficient. I was pleased and will use them again.”
— Mike L., Fremont, CA
Negative Experiences
- “Delivered on a Holiday, Package Stolen”
“Driver left my package outside my business on a holiday despite clear signs of operating hours. It was stolen. Driver’s carelessness was unacceptable.”
— Keke D., Oakland, CA - “Driver Took the Package Back”
“Cameras captured the driver leaving the package, taking a picture, and then returning to steal it minutes later. Support closed my chat abruptly. Filed police and BBB complaints.”
— D S., Long Branch, NJ - “Wrong Delivery Location”
“First delivery was to the wrong building; the second had pictures of my package, but not my address. Where’s my package?”
— Misty T., Indianapolis, IN - “Fake Redelivery Dates”
“My package has been sitting in Grapevine, TX for weeks with no explanation except ‘high volume.’ Fake redelivery dates and no live customer service.”
— Adrianne L., Houston, TX - “Lost Package, Poor Service”
“They claimed my package was delivered, but it wasn’t. Customer support is a bot, no calls are answered. I don’t know how this company stays in business.”
— N K., Staten Island, NY
Key Concerns
- Poor Delivery Practices: Multiple reports of packages being misplaced, left in unsafe locations, or stolen by drivers.
- Inadequate Customer Support: Unresponsive chat, no live representatives, and lack of clear communication.
- Fake Tracking Information: Notifications about delivery or redelivery dates often proved inaccurate.
- Damaged Reputation: Consistent dissatisfaction among customers, with complaints of unprofessionalism and negligence.
Summary
Recommendation: Proceed with caution. Consider alternative courier services with a better track record for reliability and customer care.