🚨 Stone’s Towing Services LLC – Fast, Friendly, and Sometimes Frustrating in Covington, Georgia 🚗
Overview
Located at 35 Ball Ground Road, Covington, GA, Stone’s Towing Services LLC is a local towing company that offers roadside assistance and vehicle transport throughout the Georgia area. With a mix of positive and negative reviews, Stone’s Towing presents a controversial yet impactful presence in the towing industry. While some clients praise their promptness, courtesy, and problem-solving skills, others have reported poor communication, long delays, or unprofessional behavior.
If you’re looking for a towing company in an emergency, Stone’s might be a hit or miss—but when they deliver, it’s with genuine effort and quality care.
Services
🔧 24/7 Roadside Assistance – Emergency tows, breakdown recovery
🚙 Flatbed Towing – Safely transport your vehicle to any shop or location
📱 Insurance Dispatch Handling – Works with companies like Allstate, AAA, Esurance
⛓️ Vehicle Lockout Services – Help when your key won’t turn or you’re locked out
🛻 Light-Duty & Local Towing – Perfect for cars, small trucks, and SUVs
💬 Text & Phone Communication – Updates sent directly to customers (when working properly)
Pros
✅ Several drivers (like Cortez and Brian) receive praise for professionalism and kindness
✅ Competitive pricing and reliable roadside help in good cases
✅ Can maneuver through tough conditions, like semi-paved roads and fields
✅ Offers last-minute solutions when other providers don’t show up
✅ Some clients report fast arrival times and courteous service
Reviews
Review 1
⭐️⭐️⭐️⭐️⭐️
“Cortez from Stone’s Towing saved the day! Respectful, upbeat, and even let my son help with the levers on the truck—made a stressful situation enjoyable. I’ll absolutely use them again if I need a tow.”
Review 2
⭐️⭐️⭐️⭐️⭐️
“They were able to tow a car from one of our properties, despite a tricky driveway. Professional, friendly, and reasonably priced. I even tipped 40% because I was that impressed.”
Review 3
⭐️⭐️⭐️⭐️⭐️
“The dispatcher was fast and efficient. The driver was punctual and helpful. Best towing experience I’ve had. I’ll definitely refer Stone’s to my friends and family.”
Review 4
⭐️
“I waited over three hours. No answers, no updates, just silence. When they finally responded, they said they left my car unlocked with the keys inside. That’s unacceptable. I won’t be calling them again.”
Review 5
⭐️⭐️⭐️
“I was told one hour, then waited two, then another 45 minutes. Poor communication but they eventually showed up. If you’re in a rush, be cautious.”
Conclusion
Stone’s Towing Services LLC shows promise with several instances of outstanding customer care, but it’s clear they struggle with consistency, communication, and time management. Customers rave about individual drivers like Cortez and Brian, but the company as a whole has received several complaints about no-shows, unanswered calls, and unprofessional responses.
If you’re in the Covington, GA area and need roadside help, Stone’s may be worth considering—especially if you get one of their top-performing drivers. However, due to the number of negative experiences reported, it’s best to confirm and double-check every step of the way.
📞 Call if you’re in need—but always have a backup plan just in case.