Auto repair shop in Cleveland — Urbans Auto Center on Lorain Ave

Overview of Urbans Auto Center

Urbans Auto Center is an auto repair shop located at 15315 Lorain Ave Unit 2, Cleveland, OH 44111, USA. The shop presents itself as a full-service repair and maintenance facility that handles engine work, transmission work, warranty repairs and routine maintenance for a variety of vehicles. It is suitable for drivers in Cleveland and nearby neighborhoods who prioritize straightforward explanations, hands-on mechanical experience, and repairs done in a timely manner. For those searching for an auto repair shop in Cleveland or looking for reliable local options for car maintenance, Urbans Auto Center appears frequently in local reviews as a place many customers return to.

What Urbans Auto Center offers

Urbans Auto Center focuses on a range of mechanical services: diagnostics, engine replacements, water pump and cooling system repairs, transmission work, electrical troubleshooting, brake and suspension repairs, and warranty-related services. Several customers report that the team communicates repair needs clearly and avoids unnecessary upsells. The shop is also referenced by some reviewers in connection with vehicle sales and post-sale service, indicating a broader relationship with local used-car buyers and warranty companies.

Practical transactional options cited by customers include the ability to arrange major repairs and follow-up checks; in practice, many customers book auto repair in Cleveland with Urbans Auto Center through phone contact or by dropping a vehicle at the Lorain Avenue location. For price-conscious drivers, reviews often mention fair pricing and value: prospective customers frequently ask about prices for repair in Cleveland and about available deals, and the shop is known among reviewers for giving clear estimates before work begins.

Services and response times

The shop’s most frequently mentioned services in customer feedback include:

Engine diagnostics and engine replacements — multiple reviewers described engine swaps or significant engine repairs completed successfully.
Transmission repairs and replacements — one review specifically highlighted a transmission replacement that was completed promptly.
Cooling system work such as water pump replacement.
Brake, suspension, and electrical repairs (including taillight and alternator-related issues).
Warranty work coordinated with third-party warranty companies.

Response times vary by job complexity, but several customers reported that substantial repairs were completed within a week or handled faster than expected. The team’s hands-on approach and willingness to follow up on concerns were repeatedly emphasized in positive reviews, suggesting good turnaround for both minor and major repairs. Customers seeking engine replacement in Cleveland or transmission repair in Cleveland with good value for money have frequently cited Urbans Auto Center as an option.

Customer experience and staff

Reviews paint a mixed but largely positive picture of customer experience. Many customers praise specific staff members — especially Matt and Amanda — for professionalism, clear explanations, and a patient approach when discussing complex mechanical issues. Multiple accounts note that staff kept customers informed during longer repairs and took time to walk through outcomes and next steps, which reassured drivers who felt uncertain about car problems.

Examples from customer feedback include fast resolution of warranty-related issues, thorough follow-up when customers noticed lingering concerns after a repair, and honest diagnosis that saved money compared with previous shops. Several reviewers explicitly describe the shop as their go-to repair facility and recommend it for reliable maintenance.

Alongside these positive experiences, a small number of customers raised serious complaints. One review alleges a severe criminal incident involving a vehicle and states police involvement; this is reported as the customer’s claim and stands in contrast to many other reviews. Other negative feedback relates to post-sale vehicle paperwork and experiences associated with vehicle purchase and title handling, issues some customers attributed to the sales side of the business rather than the mechanical bay. These criticisms should be considered alongside the many positive testimonials when evaluating the shop.

Useful tips for visitors

Practical recommendations for drivers considering Urbans Auto Center:

Call ahead to confirm availability and turnaround time; hours are not listed consistently in public reviews, so an advance phone call helps set expectations.
Bring warranty paperwork or prior inspection notes when dropping off a vehicle for warranty work; customers who used warranty services reported smoother interactions when documentation was provided upfront.
Ask for a written estimate and a clear explanation of required repairs. Many customers appreciated the staff’s willingness to explain work in plain terms.
Allow extra time for major repairs; while several customers reported fast completion within a week, complex jobs can vary depending on parts availability.
If purchasing a used vehicle connected to the business, verify title transfer procedures and retain receipts; a few reviewers reported administrative issues after purchase and recommend confirming paperwork before finalizing any transaction.
Consider scheduling routine maintenance early in the week to avoid busier weekend periods and reduce waiting times.

Summary of opinions

Positive: Consistent praise for honest diagnostics and clear explanations; many customers felt the staff saved them money and fixed problems other shops could not.
Positive: Reliable handling of warranty repairs and willingness to coordinate with warranty companies to get work authorized and completed.
Positive: Fast turnaround on significant repairs in multiple cases, with several customers reporting major fixes done within a week.
Neutral/critical: At least one review contains a serious allegation involving a missing vehicle and claims of law enforcement contact; this is presented as the customer’s account and contrasts with other reviews.
Neutral/critical: A few customers reported administrative or post-sale issues related to vehicle purchases and title handling; these reports suggest buyers should confirm paperwork and warranties carefully.

Frequently asked questions and how to choose an auto repair shop in Cleveland

Common questions from local drivers and how Urbans Auto Center measures up:

What services does an auto repair shop in Cleveland typically handle? Urbans Auto Center handles diagnostics, engine and transmission work, cooling system repairs, brakes and suspension, and warranty-related work. Customers often look for the best auto repair shop in Cleveland for complex engine jobs and warranty coordination.

How much should people expect to pay? Exact figures vary by vehicle and repair complexity; customers seeking prices for repair in Cleveland are advised to request a written estimate. Several reviewers emphasize fair pricing and clear cost explanations before work begins.

Is booking required? Many customers schedule in advance; the shop accepts appointments and walk-ins. Those who prefer certainty book auto repair in Cleveland by phone to confirm slot availability and parts lead time.

Who benefits most from this shop? Drivers with older or high-mileage vehicles, people needing warranty work, and anyone who values detailed explanations tend to rate the shop highly. Families or commuters seeking dependable maintenance can consider Urbans Auto Center as one of the options for auto repair for families in Cleveland.

Where is it located and what about nearby options? Urbans Auto Center is on Lorain Ave, so searches like auto repair near Lorain Ave or auto repair shop near 15315 Lorain Ave will identify this location. For specialized services such as engine replacement in Cleveland or transmission repair in Cleveland with good value for money, customers often compare estimates from multiple nearby shops.

How to choose between shops? Compare written estimates, turnaround time, parts warranties, and prior customer feedback. Many reviewers recommend seeking shops that explain repairs without pressure and that offer follow-up checks — attributes frequently mentioned in positive reviews of Urbans Auto Center.